So our team decided to rest our heads in Vegas this time at the new PH (planet hollywood resort and casino). We normally stay at the Venetian, but this time around we where having our events at PH we thought it a good idea to stay there... BIG mistake!
Rooms are OK at best. My room had about half of a window and none of them have minibars in them?? Toilet clogged twice and the shampoo , conditioner , they provide is in these bottles that make it impossible to use! But those are just the little stupid things that annoyed me ... I have 3 things to share that are far more interesting and worthy to take up your time with:
1) prive - you know how there is always that channel in the hotel that talks about the hotel? Well this one had it and it had a segment talking about the new club PRIVE and it proceeds to interview owner and take a guided tour of club. 10% of segment talks about how they don't have a dress code and sneakers and hats are welcome! Well as most of you know we had a party there and hundreds of you where turned away for not being dressed accordingly??? Including the liked of 3 celebrities!!!
On top of that they have us hand our bracelets for VIP access and easy entry. Their response when presented with bracelets at door: "what's that?" and then they promised us tables for all our brands ... Then when we got there they said no prob but we had to pay for 35 bottles at $350 a pop! Nice guys!!! Classy! We still enjoyed ourselves after all that ... Even when surrounded in Prive staff wearing adidas and baseball caps!
2) one of our employees got their room broken into in the middle of the night when she was sleeping and she got robbed. When she exited her room at 8:15am after finding her purse by the door empty she was immediately faced with a security guard pushing on her door. The security guard proceeded to tell her that they go around all night pushing on doors as the doors don't lock properly??? We proceeded to file many report with the front desk and security - we spoke with 4 people total ( 3 of them management). Not ONE of them apologized for this and none of them took accountability for this??? The head of security even had the nerve to tell me that all las vegas properties have faulty doors and every hotel has "door pushers" .... Bullshit!
3) I decided to stay the weekend in vegas as my girlfriend was coming out. I contacted the person I made my group reservation with and asked him to extend 1 room an extra couple of nights. He said no problem and did it. This is the same person I booked 11 rooms with that week and was spending over $8000 with. When I had a minute the next day I decided to take a look at the advertised rates of the hotel... Turns out they where almost half of what I was paying that week??? I contacted dude in group resis and his boss, they both ignored my emails and messages. Then I called down and went to front desk... "There is nothing we can do sir! And even of you check out and check back in we have your name and will charge you the $189 instead of advertised $99 ... Yes we are aware you just spent $8000 with us this week and had an employee robbed, yes sir!"
SO - back to the Venetian we go!
Ps - I emailed all of the above to mangement and finished email with "I guess you guys don't believe on repeat business?" No response!
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I wish I read this before I stayed at PH. Someone entered my room as I slept and stole my wallet with all my cash and I.D. The security at this place sucks....seems to me if they had as much security as time share salespeople there would be no more problems with scumbags entering guestrooms. My door latch
did not fully close, but I was told it was my fault for not using the deadbolt, which I did. I think the scumbags know this place has defective door latches and lackluster security, and are preying on innocent people. BEWARE!!!!!STAY ELSEWHERE!!!!!
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